International Logistics Company improves open enrollment efficiency and compliance with Strada

Challenge

Streamlining open enrollment for a large, complex workforce

Managing open enrollment for a workforce of this size and complexity required a more efficient approach. The company needed to:

• Ensure accurate enrollment across different business units, unions, and employee groups.
• Provide personalized employee support to improve the enrollment experience.
• Maintain compliance with plan eligibility and regulatory requirements.
• Free up HR resources to focus on strategic initiatives rather than administrative tasks.

Solution

Optimized enrollment process with integrated technology and support

The company partnered with Strada to optimize their open enrollment process, taking on various responsibilities to ensure a smooth and efficient enrollment period.

Client support: Strada’s Benefit Operations team collaborated closely with the client and AMS consultants to ensure that the HR system, Workday, was up-to-date and accessible for all eligible employees. They worked on integrating Workday with vendors for seamless benefit enrollment. Additionally, Strada’s Benefit Operations provided reports to the client, offering enrollment numbers by benefit plan and ensuring the accuracy of dependent information.

Employee Support: Strada’s Customer Care team played a vital role in supporting employees throughout the enrollment process. They provided comprehensive information on enrollment, plan eligibility, plan
comparisons, and eligible dependents. Any queries or issues raised by employees were promptly handled by Strada’s Benefit Operations, ensuring a seamless and satisfactory experience for all.

Results

Achieving efficiency, employee satisfaction, and compliance

By partnering with Strada for open enrollment management, our client achieved significant benefits and overcame their challenges:

• Efficiency and time management: With Strada taking the lead on open enrollment, our client’s HR team was freed up to focus on other critical HR and benefits tasks. This efficient delegation allowed them to optimize their time and resources, ensuring no vital responsibilities were overlooked.
• Improved employee experience: Strada’s customer care support provided personalized assistance to employees, answering their questions and guiding them through the enrollment process. This level of support enhanced the overall employee experience, ensuring employees felt informed and supported during this important decision-making period.
• Compliance assurance: Strada’s expertise in benefits administration ensured that only eligible employees were offered the appropriate benefit plans. They also facilitated compliance with plan-specific requirements, such as evidence of insurability and cross-plan rules. This meticulous attention to detail helped our client maintain compliance with relevant regulations and avoid any potential issues.

A global warehousing and logistics management company with 17,000 employees needed a better way to manage their annual open enrollment. They offer a comprehensive benefits package across various benefit groups, companies, and unions. Managing the open enrollment process for such a large and diverse workforce presented numerous challenges for our client. They needed a solution that could streamline the process, ensure accurate enrollment, provide employee support, and ensure compliance with plan eligibility and regulations.