This project has been a measurable success, delivered on time and in budget. HR process alignment, achieving cost and productivity efficiencies by bringing our HR systems together into a single platform, and improved data, analytics and reporting to drive better decision-making. Choosing to work with a global SAP SuccessFactors partner, with experience in complex multi-country HR system implementations and transformation has been a critical success criteria.
Gurleen Knight
Global Head of HR, NEC
Maximising talent and improving employee experience through global HR transformation
In 2023 NEC selected Strada advisory services to assist with their Global Transformation project. The project established global centers of excellence, created an improved mindset around international talent management and developed paths to end global fragmentation and underutilized talent across the enterprise. Several SuccessFactors modules were implemented at NEC, including Employee Central, Recruitment, Onboarding, Performance Goals and Succession Development. These modules represented key milestones in achieving a unified, global organization and talent capabilities that could drive business growth. By placing top talent in the most strategic locations, NEC was able to promote a global team ethos and ensure equally accessible development opportunities for employees worldwide.
Continuous support for operational excellence
Since go-live, Strada’s AMS and Customer Care teams have been the cornerstone of support for NEC globally. AMS provided vital technical support, including incident resolution and platform enhancements, with expertise in SAP issue management. They also carried out testing of mandatory changes introduced in the bi-annual SAP releases and guided NEC on optional feature implementation. This comprehensive support is instrumental in maintaining the efficiency and effectiveness of NEC’s platform, leveraging the team’s knowledge and experience to benefit NEC’s HR operations.
Strada’s Customer Care team ensured a seamless and responsive support system for NEC employees, focusing on delivering exceptional service and enhancing employee satisfaction. This multi-channel and local language support approach is dedicated to assisting employees in their moments of need, providing quick issue resolution and improving their overall experience.
We are incredibly proud of the partnership and collaborative dynamic between Strada and NEC throughout our global HR transformation journey. Strada’s team seamlessly integrated with our own, working together as one team with a shared vision and common purpose. Their commitment to understanding our unique needs, providing invaluable expertise, and ensuring the success of our project has been exceptional. Together, we have achieved remarkable results that will continue to deliver benefits for our organisation for years to come.
Gurleen Knight
Global Head of HR, NEC
Advisory services to ensure success
Shortly after NEC’s initial deployment of their transformation project, limitations became apparent. Strada’s advisory team was brought in and identified an overly complex global service-design blueprint that didn’t fit the scope of the global SuccessFactors project. Strada’s advisory team addressed the challenge by revisiting and revamping the blueprint. Best practices of global process design were used to conduct a comprehensive gap analysis of NEC’s original blueprint, where a 50% gap was identified. Within a short span of six weeks, Strada managed to fill the identified gaps within the global service design blueprint. This swift recovery allowed NEC’s technical team to continue their work and keep the overall program timeline on track. Additionally, NEC’s partnership with Strada led to clearer decision-making structures of governance and defined ownership of that governance by Global Process Owners (GPOs) – elements that were previously missing from the initial project deployment.
In the end, the project was a success. Strada’s quick response resulted in the successful rollout of the first release of the global and technical design (the five SuccessFactors modules) to Japan, LATAM, Singapore and India.
What’s next?
Going forward, this project will serve as a blueprint for success, and continue to demonstrate the effectiveness of strategic recovery and robust deployment of a global SuccessFactors program. The project reinforces Strada’s commitment to uniquely effective HR solutions that are tailored to each client’s needs.
