Strada marks Customer Service Week by celebrating service excellence and the people behind it

THE WOODLANDS, TX – 6 October 2025 – This Customer Service Week, Strada is reflecting on the importance of serving its customers, recognising the achievements of its customer-facing teams and celebrating its commitment to service excellence.

With over 30 years of experience, Strada supports more than 1,400 customers across 180+ countries, reaching over 11 million employees and enabling more than 200 million employee interactions every year. This scale brings great responsibility and Strada sees customer service not as a support function but as a strategic one: building trust, forging lasting partnerships and creating the conditions for customers to achieve more.

At Strada, customer service is more than responding to requests. Employees anticipate customer needs and deliver with care, precision and pride. It’s this approach that turns payroll from a routine task into a powerful enabler of business growth – moving customers, as Strada’s new brand tagline states, ‘from pay to possibility.’

Two of Strada’s core values underpin this commitment:

• Anticipate customer needs: Looking beyond the task at hand to identify trends, risks and opportunities that shape customer success.
• Care about our work: Taking pride in the quality, accuracy and reliability of every detail, knowing our work impacts real people and businesses.

“Customer Service Week is a moment to celebrate the people who stand alongside our customers every day. Their pride in doing things right builds the trust that allows us to guide customers forward by anticipating what’s next and caring deeply about the details that matter. It’s how we help organisations grow, realise their ambitions and help them move from pay to possibility.”

Gautam Sukumar Chief Operating Officer at Strada

This focus on care and anticipation reflects Strada’s mission: to provide people-first solutions that supercharge customers’ productivity so they can focus on what they do best whilst Strada takes care of the rest.

Throughout Customer Service Week, Strada will be sharing stories from across its global teams, shining a light on the everyday acts of care and anticipation that help its customers succeed. Stay tuned to hear from members of the Strada team, read expert blogs and join the conversation by following us on LinkedIn.