A leading financial services company simplifies benefits and payroll with Strada and Workday

Customer story by Gregory Peck 

A leading U.S. financial services company headquartered in USA has grown into a global organization with over 20,000 employees, offering innovative financing solutions and digital capabilities to millions of customers. The company plays an essential role in people’s everyday lives, making it easier for millions who rely on them to access the financing they need.

The Strategic decision to define cost effective benefits that maintain employee experience

The company had a clear vision for its benefits strategy: to deliver straightforward, cost-effective benefits without compromising employee experience or company values. Having already deployed Workday for HR and Payroll with Strada as its trusted partner, the company faced a pivotal decision. How does the organization manage benefits administration in a way that aligns with their provider selection, funding strategy, and internal messaging? 

Rather than introducing a new platform or vendor, the company chose to extend its Workday ecosystem by deploying Workday Benefits, administered by Strada.

“As an early adopter of Workday Benefits we enjoy continued success with the platform. By partnering with Strada for ongoing Benefits Administration in Workday, we’ve created a user-friendly, intuitive platform that makes it easier for our employees to manage their benefits from any device.”

Head of total rewards

Seamless HR, payroll and benefits integration for a streamlined experience 

The decision to keep HR, Payroll, and Benefits within a single platform has paid off. Employees already familiar with Workday found the benefits enrollment process intuitive and accessible. Because Workday is an agnostic, administrative-only platform, the company could easily incorporate its preferred providers and maintain its curated approach to wellbeing. 

Real-time data flow between Payroll and Benefits has reduced errors, improved deduction accuracy, and simplified administration.

“With Payroll and Benefits in Workday, delivered by Strada, our employees experience 90% fewer deduction issues and a more efficient enrollment process.”

Head of total rewards

Strada’s deep expertise in both Workday and benefits administration has been instrumental in delivering consistent, high-quality service year after year. 

13+ years of payroll and benefits partnership and performance 

For over thirteen years, the company has relied on Strada to manage both Payroll and Benefits. The impact has been measurable and sustained: 

• 50% fewer support tickets 
• 50% fewer calls 
• 90% fewer deduction issues 

Smoother, more predictable open enrollment. In 2024, the company was recognized as one of Fortune’s Best Companies to Work For, reinforcing how operational excellence in HR including benefits contributes directly to employee sentiment and company culture.   

Strada’s ability to deliver smooth open enrollments and responsive customer service has helped the company maintain its promise to employees: to provide the benefits they need, in a way that’s simple, affordable, and aligned with the company’s values. 

The seamless integration of HR, Payroll, and Benefits data on a single platform has streamlined operations, enabled real-time updates, and simplified employee experience.

One platform that provides a integrated experience through a strategic partnership

By keeping HR, Payroll, and Benefits data integrated in Workday and trusting Strada to run both the financial services company has created a modern, cohesive employee experience powered by: 

• Real-time updates 
• Accurate deductions 
• Streamlined operations 
• Reduced administrative burden 
• A highly intuitive, mobile-first benefits journey 

The results speak for themselves: a decade of fewer issues, happier employees, and a benefits experience that feels as seamless as the consumer experiences they deliver to their own customers.

Tip for other companies on the same journey 

“Keep it simple. A unified platform with the right partner can transform your employee experience and reduce complexity across the board.”