Customer Care
Serving your workforce in the moments that matter
When your employees have critical questions or needs, they don’t want to wait. Strada’s Customer Care service meets them where they are, delivering instant support and satisfaction.
Front-line employee support
Strada’s Customer Care service delivers fast, dependable support through every major channel including ticketing, web, phone, and AI-powered chat, so employees can reach out in the way that works best for them. With coverage in over 25 languages, we ensure a consistent, high-quality experience for teams around the world, no matter their location or preferred method of communication.
20M
calls supported annually
40M+
employee interactions annually
12.5M+
employee minutes saved
24M
questions answered automatically
93%
first contact resolution
100+
countries supported
What sets us apart
Deliver meaningful, personalized service
We combine intelligent automation with a human-first approach, ensuring every employee interaction is thoughtful, relevant, and tailored to their specific needs,no matter the complexity of the issue.
Ensure every employee feels understood
With support available in over 25 languages, we remove communication barriers and create a more inclusive experience for global teams, helping every employee feel confident and supported in their native language.
Make support effortless across channels
Whether employees reach out via ticketing systems, web portals, phone, or AI-powered chat, they receive a consistent, high-quality experience.
Resolve issues faster and smarter
Our AI-driven tools prioritize and route requests intelligently, surface relevant knowledge instantly, and automate routine tasks, reducing wait times and freeing up your team to focus on what matters most.
Create a better employee experience
Every touchpoint is led with patience and understanding, making it easy for employees to get help quickly, feel heard, and return to productivity with minimal friction.
How we help
Empowering global teams through smart, human-centered support
Case management that drives accountability
Every request is tracked, prioritised, and routed through our robust case management platform, ensuring nothing falls through the cracks and every request is resolved efficiently.
Flexible ticketing platform options for familiarity
Customers can choose to use Strada’s case management system or their own, allowing employees to engage with tools they already know, streamlining adoption and reducing friction.
AI-powered virtual assistant
Our intelligent assistant handles routine queries instantly, deflects common tickets, and guides employees to the right resources, freeing up your team for more complex needs.
Smart routing and escalation
Requests are automatically triaged and routed to the right team or agent based on topic, urgency, and language, ensuring your teams get access to support quickly.
Expertise that delivers results
Backed by years of experience and deep domain knowledge, our team resolves 93% of issues at first contact, minimising follow-ups and maximising employee satisfaction.
"Strada’s team seamlessly integrated with our own, working together as one team with a shared vision and common purpose. Their commitment to understanding our unique needs, providing invaluable expertise, and ensuring the success of our project has been exceptional. Together, we have achieved remarkable results that will continue to deliver benefits for our organization for years to come."
Gurleen Knight Global Head of HR, NEC
